Returns and Refunds

Last updated 3 Oct 2026

We pack food, so the rules are a little different from clothes or electronics. Here is exactly what we do.

Damaged, wrong or expired items

If an item arrives damaged, is not what you ordered, is missing, or is past its best-before date:

• Tell us within 48 hours of delivery. WhatsApp us on +92 314 7627917 or email admin@themizagroup.com with your order number.
• Send a clear photo of the item and the pouch label (it shows the batch code and dates).
• We reply within one working day and offer a replacement or a full refund for that item, your choice. You don't pay any delivery charge for a replacement.

If you notice a problem with the food itself later (for example it tastes off before the best-before date), still tell us. We check the batch and treat it the same way.

Change of mind

For hygiene and food-safety reasons, we can't take back sealed food packs because you changed your mind, once they have been delivered. You can cancel free of charge before the order is sent out.

Cash on delivery: refusing a parcel

• You can refuse a parcel at the door if it is damaged or wrong, and we will sort it out as above.
• If you refuse a correct, undamaged parcel without cancelling first, we won't charge you, but we may ask for bank transfer in advance on future orders.
• Please cancel by message before the order is sent out if you no longer want it.

How refunds are paid

• Paid by bank transfer: refunded to the same account, or another account you name, within 7 working days of us agreeing the refund.
• Paid cash on delivery: refunded by bank or mobile wallet transfer to an account you name, within 7 working days.
• We refund the full price of the affected items. If the whole order was wrong or never arrived, we refund the delivery fee too.

Questions

See our Terms or contact us.